Monday, August 27, 2012

Transition difficulty #3: Domestic Staff (written on 8/22/12, posted after we did finally find live-in help)


OK, I know, difficulties about having “domestic staff” really doesn’t sound like something that anyone should be complaining about, but hear me out first! 

We had a wonderful part-time maid in Paraguay that started at our house the first Monday after we moved into it.  There were a few moments of difficulty (mostly medically related), but there were very few and she did a great job.  I was very grateful for her help and housekeeping skills (which I am somewhat lacking), especially with the dusty living conditions, the need to carefully clean the fruits and veggies, the lack of convenience foods and no dishwasher.

We had heard that there would be separate domestic staff housing on our property here in Zim and we were thinking that for security reasons we might want to have someone full time who lived on the property.  What we didn’t think about was the fact that usually this means that there is a whole family (or two if the housekeeper and gardener both have families) sharing the property.  The other thing that we didn’t realize was that we would be responsible for letting a night guard in and out at a set time every day (a time set by the Embassy, not by us).  So, until we do have someone living on the property, we (ok, so really, John) are basically stuck with an early morning every day and we are tied to the house every evening.

Therefore, the idea of a housekeeper and gardener who live on the property (ideally without too many kids) became more appealing and we began our search.  Most Americans with school-aged children try to arrive at post before the beginning of school and so by the time we arrived, the household staff of the people who left post had been scrambling to find work since May or June.  As you can imagine, the good ones get snatched quickly.  Since the urgent issue is to have someone here to let the guard in and out, I thought that getting a gardener was most important, since it is often his job.  So, here is our tale of trying to find household help:

We interviewed two gardeners and decided to proceed with the second as we liked him better and I was able to speak with his former employer and confirm his reference.  We’ll call him Jim.  We had originally found him when we interviewed his nephew’s wife (let’s call her Susie, married to Craig, a gardener) to be a housekeeper.  Susie and Craig had a job at a house together (good for them since they were married with a daughter) but the family they had found only needed a part-time housekeeper so Susie was looking for part-time work to complete her hours.  I thought this might be fine, if we could find a gardener to live here since we had only had part-time housekeeping in Paraguay and I thought it was plenty.

Craig came with Susie to her interview and at the end of the interview Craig said his uncle (Jim) was looking for work as a gardener (we had told him we were looking for one) and gave us his credentials.  They looked good and Jim’s family didn’t live with him in Harare, so we thought we’d interview him.  We liked him and a few days later decided to offer him the job and asked him to come back to go over the contract.  He did, and at the end of the discussion started with the “I have a little problem” (typical red flag!).  The story was that he had some high blood pressure due to the fact that his former employer hadn’t helped him line up work before leaving the country.  He wanted to rest in his village for a few days and if all went well he would still move in the next Sunday and start to work the next day.  But he also told us that Susie and Craig had decided that they wanted to both work for us full time.  Earlier, I had followed up on Susie’s former employers and found out that there were some issues, so I was sure that I did not want to hire her on a permanent full-time basis until I could get to the bottom of the issues.  So, we told Jim that we still weren’t sure what we would do about Susie, but we still wanted to go ahead with hiring him.  Since we don’t have a printer yet, we said we’d have the contract ready when he came back from the village.

The next day the girls came home from school with “Guess what?”  A friend of theirs who is part of another new family (the one whose daughter is in Arianna’s grade) had also interviewed Jim and he had moved his things into their house last Sunday (I think right before he came to our house to go over the contract)‼  John thought he ought to check out the story with the mom and sure enough, that’s what had happened.  Jim had also told them the whole story about high blood pressure and not being sure about starting work next week, but in the meantime he moved his things into their house.  Earlier in the day, Susie sent us a text saying she wanted to work for us full-time.  My guess is that Jim was trying to get us to hire Susie and Craig who probably liked us better than their current employer since Jim had two job offers for himself.  In my opinion that is no way to start off an employment situation, so, on to more interviews….

Meanwhile, I have managed to iron a few of John’s shirts (I think for the first time since we’ve been married).  The biggest problem with not having household help is that the Embassy expects that we have help here to let in all the maintenance people.  This is pretty much a daily occurrence, which for now makes me feel tied to the house, and although it gets better after the transition, there are still weekly deliveries that require someone to be home at random times.  There are quite a few other interesting parts to interacting with household help, but I think this saga is long enough!

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